All services require an appointment. All appointment confirmations and reminders will be sent via email. It is the client’s responsibility to keep up with their scheduled appointments. Only women and children are accepted at this time.

Clients may arrive 5 minutes early to their appointments. 

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Clients are required to call or text Koko Tresses in advance if they are expecting to be late. Delays can backup other services, therefore, a $15 late fee will be charged after a 15 minute grace period. If the client is up to 30 minutes late, a $30 late fee will be charged. If the client is more than 30 minutes late, the service may be canceled or additional late fees will be charged (15+ minutes: $15, 30 minutes: $30, 45 minutes: $45, 1 hour: $60). All late fees are due upon arrival. It is up to the client to reschedule their missed appointment.

If a client is late for a new establishment or installation, a fee of $30.00 per 30 minutes increments will be charged and due upon arrival. 
 
Koko Tresses reserves the right to cancel a client’s appointment should the estimated time of late arrival conflict with stylist’s availability.

If a client does not show for a scheduled appointment, the client will be charged 50% of the total cost of service(s).

Clients are required to give 48 hours advanced notice to cancel or reschedule a retightening appointment. Cancellations or rescheduled appointments that are made less than 48 hours prior to the appointment will be charged 50% of the total cost of services scheduled and due immediately. Future appointments will not be approved until the cancellation fee is received.

For new establishments, if an entire day is lost due to rescheduling after the service begins, a lost day fee of $75.00 will be charged to the client's total cost of services and is due on the day and before the establishment resumes.

Establishments and installations are typically completed within 2 to 4 days unless the stylist determines additional time is required. Each day is blocked for 8-10 hours with two 15 minute breaks and one hour for lunch. Clients are to provide their own meals. TV programming and Wi-Fi access is provided, however, clients are also encouraged to bring their own form of entertainment.  Proper arrangements should be made to attend the entire day before booking an installation service.

As a part of the Sisterlocks™ package, all clients receive a complimentary 3-4 week follow-up after their establishment. If the client does not make their 3-4 week follow-up appointment, the 3-4 week follow-up appointment will be void. The next appointment would be considered a full retightening session where current rates apply.

Loc repair services are considered a separate service. If the amount of repair is excessive and cannot be completed during the allotted retightening time, an additional appointment will need to be scheduled. Separate fees will apply.

Services are “by appointment only” which require first-time clients to reserve a credit/debit card on file prior when scheduling the appointment. In addition, all services totaling $200 or greater require a non-refundable deposit. The deposit will be credited towards the total cost of services and the balance is due on the first day of the appointment before the session begins.

A deposit is required to schedule a Sisterlocks™ establishment and an interlocks installation appointment. This deposit is required to secure the client's desired dates and is NON-REFUNDABLE. The deposit will only be applied to an establishment or installation should you need to reschedule. Client is only allowed to apply the original deposit to ONE (1) rescheduled establishment appointment.

Payments can be made online or in person. Cash and all major credit cards are acceptable forms of payment. Checks are NOT accepted. There will be NO refunds for services rendered.

Prices and fees are subject to change at any time.

If client is sick or caring for someone with a communicable disease, please reschedule your appointment until conditions/symptoms have been cleared 24-48+ hours.

If a client develops a history of late or canceled appointments, Koko Tresses reserves the right to dismiss the client from services and may elect to deny client any future services. Clients may also be dismissed for any other irreconcilable differences deemed by Koko Tresses.

Smoking is STRICTLY PROHIBITED on or near the premises. Please make sure that client’s hair, clothing and other belongings are free of the smell of smoke. Services will not be rendered in the presence of the odor of smoke.

Guests are not allowed during appointments while client is receiving service. In order to maintain the productivity of the client’s service, the client's children are allowed to sit in the waiting area as long as they are well behaved. Children under the age of 16 must be accompanied by a parent or guardian for the duration of the appointment.

Koko Tresses reserves the right to photograph all work for advertisement and demonstrative purposes. All photographs that appear on social media are the property of Koko Tresses and may not be used for any other purpose. Photographs of work may also be used in subsequent years.

Koko Tresses reserves the right to update or modify this policy agreement at any time.